Am – 24forexmarket

Trading Platforms FAQ

General
Deposit
Inscription
Withdrawal
Account Verification
Troubleshooting
Registration fees
Trade and investment
Fees

General

How do I log in to the account?

To log in to your account, you need to click on the Login button enter your username and password, which is sent to your registered email.

What is the difference between a Live Account and a Demo Account?

A demo account allows you to test your strategy with virtual money before trading with real funds on your Live account.

How much will I receive in my Demo Account?

After registration, you receive a demo account with 100,000 virtual money according to your registered currency.

How can I receive my first password and username?

Your login details have been sent to your email address after registration on the platform. If you need help logging into your account, you can always contact our customer support.

How do I reset my password?

Resetting your password is easy. Click on Login and then on Forgot password. After entering your email address, you will receive an email with further instructions.

How can I unsubscribe from notifications and alerts?

You can unsubscribe from emails, send marketing SMS and push notifications by clicking on My profile and then Change Account Details.

How can I make a deposit?

To deposit, log in to your account, and then click on the Deposit button. There are various deposit methods you can choose from.

How can I withdraw my funds?

To make a withdrawal, simply log into your account, click on the Banking tab, then on the Withdrawals tab. Enter the amount you want to withdraw and click on the Next button. Fill in the required fields and then click on the Submit button.

Where can I find the status of my internal deposit/withdrawal/transfer?

Information about your deposits, withdrawals and transfers can be found under the Banking section tab.

Where can 24ForexMarket services be found?

Customers can use their accounts worldwide, however jurisdictional availability may depend on your country of residence. Please check the registration page to see which jurisdictions are available to you.

How can I follow my Banking transactions?

You can check all complete banking transactions by clicking on Banking and then History.

Are my funds and personal information safe?

Yes. Your personal information is highly protected using the most up-to-date high-tech techniques on the market, ensuring you are in a secure trading environment. 24ForexMarket guarantees all transmissions with a 128bit SSL encryption certificate provided by Thawte.

How do I cancel my account?

If you want to stop trading and close the account, first of all, we need to process the full withdrawal request. Please make sure there are no open trades on your account and funds are not involved in trades, so our agents can release the full amount. You can send a withdrawal request via Banking — Withdrawal. Once the money is received, contact us to close your account via Live Chat or at: [email protected].

How can I contact someone immediately?

Please contact our Live Chat available on the website, and request a call back from our Customer Support. Our Customer Support will help you in any way possible.

I have no trading experience but am interested in trading, how do I get started?

You will be able to find a variety of useful information in our Education section on Technical and Fundamental analysis for a better understanding of stock exchange trading. You can also practice on a demo account with virtual funds to get a first impression of the trading process. For more information, please contact us via Live Chat or at: [email protected].

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