Trading Platforms FAQ
Troubleshooting
What can I do if I can’t log into my account?
First of all, make sure you enter the correct login details and if you don’t remember your password, please use the Forgot Password option. We also recommend using the Google Chrome or Mozilla Firefox browser for the most effective platform performance. If this issue persists, do not hesitate to contact our Customer Support Team .
Why can’t I open/close a trade?
Why is my credit/debit card deposit unsuccessful?
What should I do if I have problems with my connection or trading account?
Are my scanned credit card details safe?